Analysis of the Strategic Situation of HTC, the Mobile Phone Handset Essay

Analysis of the Strategic Situation of HTC, the Mobile Phone Handset Firm - Essay Example The main objective of the paper is to undergo strategic situational analysis of HTC which is a mobile phone handset firm. It will attempt at preparing a SWOT analysis of the company. The study will also focus upon Porter’s five forces model as well as industry life cycle analysis. In order to comprehend the resources held with the company, the study will make use of the value chain analysis. PESTEL analysis will be conducted in order to comprehend the macro environmental factors affecting the products and the services of the company. Porter’s Five Forces Model In order to recognise the competitive scenario of the smartphone industry in which HTC operates, the Porter’s five forces analysis can be quite applicable. Entry Barriers There are several barriers that prevent companies from entering into the smartphone industry. A few of the barriers that may work in favour of HTC need to be determined. High fixed cost, which is required for research and development, is c onsidered to be one of the biggest barriers to entry into the industry. High brand recognition of the established companies is considered to be other barrier to entry for the new firms since people prefer to purchase goods from those companies that they trust (Scribd, 2012). Bargaining Power of Buyer It has been observed that the bargaining power of the buyers of smartphone is quite high. There are innumerable substitutes available in the smartphone industry. The product differentiation is quite low in comparison to the competitors. The demand for smartphones is generally elastic because of the fact that they are not indispensable products (Scribd, 2012). Threat of Substitutes Products There are various substitutes available for smartphones which are generally utilised for mobile phone’s admittance to information. There are a few substitute products available in the market, which include laptops, cell phones, pagers and organisers. The cellular phones as well as laptops offer the services that are needed by most of the customers in terms of access to information for the consumers. The different complements that the consumers can use for the smartphones are e-mails along with maps, internet applications as well as software that are available over the phones (Scribd, 2012). Rivalry There is high competition in the smartphone industry and even though there are few strong competitors, the industry does not endorse numerous organisations. This is because of differentiation. Although there is greater differentiation between the casual as well as the professional users for smartphones there is limited capability to differentiate it. There is negligible scalability in order to generate more number of software by not directing the market to a small number of firms (Scribd, 2012). When customers purchase a regularly utilised product, they tend to put greater emphasis upon quality instead of price. There is minimum differentiation for price and the companies with recognized low quality as well as fewer budgets for research and development will face difficulties in competing within the market. Bargaining Power of the Suppliers The phones are normally assembled making use of the components from numerous suppliers. Original Equipment Manufacturer (OEM) has

Finance - British Petroleum Essay Example | Topics and Well Written Essays - 2000 words

Finance - British Petroleum - Essay Example There were many reasons that affected the BP share prices during beginning of 2011. The issue that had highly impacted the BP share prices was the decision taken by Transocean Ltd after conducting an internal investigation. Transocean Ltd is the world’s largest offshore drilling contractor whom the BP had contract with. They provide the most versatile fleet of mobile offshore drilling machineries to assist customers find and utilise efficiently oil and natural gas reserves. Transocean Ltd announced on June 22, 2011 the release of an internal investigation report illustrating the reasons behind the explosion on the Deepwater Horizon rig on April 20, 2010. Transocean operated and owned the Deepwater Horizon rig that was drilling on the oil well in the Gulf of Mexico and their report had an impact on the BP prices the following weeks. In the opinion of Transocean, HP was to be held accountable for the disaster at the rigs as HP was controlling the drilling process at the oil well . The report explains that some of the inaccurate decisions made by HP resulted in the massive explosion on the oil well. According to the findings of the report the reason behind the explosion was the preparing a wrong design of the well, which was carried out by BP, together with an ineffective cement program. The guardian reports this; â€Å"the explosion and the oil spill was the result of a succession of well design, construction, and temporary abandonment decisions that compromised the integrity of the well and compounded the risk of its failure; the Swiss firm, Transocean Ltd, also said that many of the decisions were made by well owner BP in the two weeks before the incident† (The Guardian, 2011). Lacombe (2011) said that the report of Transocean can affect the BP share prices as it indicated that the decisions of BP included narrowing of the geological window in order to keep the drilling safe. Moreover, at the end of the week the BP share prices had declined to arou nd 437.15p (Yahoo Finance, 2011). However, after the sudden decline in the BP share price due to the Transocean report, the company was seen prospering in the market. Weatherford International was the first contractor whom the British Petroleum had been in association with at the Macondo oil well, and the business association continued for quite a long time. And when the financial management of the Weatherford International had taken the decision to clear all the settlement claims with the British Petroleum, the decision created a great effect on the PB share prices. In fact, Weatherford International was the first contractor whom the company was intending to make settlement with, and it was of great significance as the settlement process was moving forward and would potentially create a positive effect on BP share prices. Moreover, the financial management of the company decided to clear all its association at the Macondo oil well which has been the prime target at the oil spill at the Gulf of Mexico during last year. As Lacombe (2011), points out, when the good news about the Weatherford International’s settlement with British Petroleum at Macondo oil well was spread around, the BP share prices increased by 16.1p and was closed at 445.7p. Apart form these, Mitsui of Japan, one of the minority partners of the BP Company at the oil well, also made the decision to settle its claims with the company soon after the Weatherford I

Water from Iceland. Bottled Water Industry Speech or Presentation

Water from Iceland. Bottled Water Industry - Speech or Presentation Example In his mind, as the case tells us, he had business thoughts in his mind. Since his tour in Europe, fully funded by his parents as his graduation present, the waters of Ice land fully captivated him. For one reason, he felt that he would do good business if he started a company that was to import this water to the United States. Ice land did not have any industries. Mainly, it relied on the fish export business for its income. The idea kept ticking in his mind until he made up his mind to conduct a market research for the viability of his idea. Later in this presentation, I will discuss his findings after the research. After much thought, perhaps he realized he was more business oriented as he went into the research full throttle. It is interesting to find a fresh graduate contemplating on becoming an entrepreneur at the expense of a full time job. However, due to his business acumen, Otis was ready to make his idea a reality in case he found the industry viable enough. He was certain that if the idea were successful, the company would be a success. Water from Ice land tasted wonderful. In comparison to the United States water, what he tasted during his trip was great. He considered an imports company that would import water from Ice land and bottled it in the United States for the United States market. Armed with a business idea in his mind, he went to the market to conduct a market research about the American bottled water industry. ... Further, he gathered that there were several types of drinking water in the market. These were treated or processed water, mineral water, sparkling water, effervescence water and spring well water. Through the entire investigation, he realized that no water was from European region. This was a big opportunity for him. To make his dreams even appear more real, he realized that the consumption of water was increasing with time. Four reasons were responsible for this growth. Among these factors was increased awareness among the consumers of the impure nature of the city water supplies, increased dissatisfaction with the taste and odour of the city water, rising social influence and the increased desire for consumption of caffeine, sugar, and other coffee substances as well as soft drinks. Further, the highest consumers of bottled water were in the states of California, Texas, Florida, New York and Arizona. He also found out that the industry made numerous profits annually both on the re tail and wholesale business. For instance, in 2001, a total of $6.5 billion accrued from wholesale alone and $7.7 billion in retail. In the recent years, some companies had started importing water. Although this kept rising, between 1998 and 2000 the volumes had declined. He discovered that ice land in specific accounted for only 0.05% market share of the total water imported into the United States. With this information, Otis extended his research on two significant countries in his imported water from Ice land. The United States bottled water regulation and the economic condition of Ice land. Regulation of the bottled water industry in the United States was both at the federal government level and by various states government levels. While some states had stringent

Effects of Bilingualism Essay Example for Free

Effects of Bilingualism Essay Introduction The use of mother tongue in learning allows students to learn the lesson quickly. It helps them to read and probably write quickly. (Yolanda Quijano, 1994). The use of the Filipino language in teaching develops lifelong learners who are proficient in the use of their native language and other languages. (Mona Valisino, 2006) Using the mother tongue of a student forms their critical thinking skills, drawing conclusions and making comparisons. (Ocampo, Fajardo, et al, 1990). Filipino was declared as the ‘lingua franca’ because it is the language that is being spoken and understood by majority of the Filipinos, that is why Filipino should be used in education. (Dr. Rosaryo Yu, U.P. SWF) However, the English language is the universal language. It is used commercially and it is also a factor for success in the business world. English is also widely used as reading and instructional materials. Furthermore, it helps individuals to be globally competitive that is why English is used as medium of instruction in schools. (Rebecca Alcantara, et al, 1996) According to the 1986 Philippine constitution, the Philippine educational system implemented the use of bilingualism in all levels of educational institutions in our country. Bilingual education aims to use both English and Filipino as medium of instruction for students to achieve quality education with the help of the collaboration of the two languages. (Tony Rimando, 1994, Manila bulletin) This research aims to know the effects of bilingualism to the academic performance of the fourth year student in Pasig Catholic College. Statement of the Problem Bilingualism is used in schools all over the Philippines as instructed by the Department of Education. One of the schools that implement bilingualism is Pasig Catholic College. In this light, the researchers would like to identify the effect of bilingualism to the academic performance of fourth year students in Pasig Catholic College. This study also aims to answer the following questions: a) What are the advantages of bilingualism to the academic performance of the fourth year high school students in Pasig Catholic College? b) What are the disadvantages of bilingualism to the academic performance of the fourth year high school students in Pasig Catholic College? Significance of the Study The researchers would like this study to help Pasig Catholic College in determining the effects of bilingualism to the academic performance of the fourth year high school students. Specifically, this section will provide a brief description on the several significances of the research about the effects of bilingualism to the academic performance of the fourth year high school students in Pasig Catholic College. This study will be more likely to be significant to the following persons: To students. This study provides evidence to students about the effects of bilingualism to their academic performance. To teachers. This study will aid teachers to have a deeper understanding to the said bilingual education. By this study they can come up with new teaching techniques to offer their students a better education. To future researcher. This study will benefit the future researchers as their guide and reference in making a similar research. Moreover, this study can also open an opportunity to the development of this study. Scope and Delimitation of the study This study will cover the effects of bilingualism to the academic performance of the fourth year high school students of Pasig Catholic College. The researchers will include different procedures and. This study will be done by selected fourth year High School students during the school year 2012-2013. The researcher will gather data using different books, clippings, and websites. They will also conduct a survey to be given to fourth year high school students. This study will be conducted on the school year 2012-2013. Chapter 2 REVIEW OF RELATED LITERATURE AND STUDY This chapter presents gathered information which has relevance to the study and can serve as reference in understanding the nature of the topic. The following facts and data were collected from different books, encyclopedias, websites, magazines, and other thesis papers. Related Literature Nowadays, majority of the world’s population is bilingual or multilingual than monolingual. This trend also positively affects cognitive abilities of people around the world. Researchers have shown that the bilingual brain can have better attention and task-switching capacities than the monolingual brain. Additionally, bilingualism has positive effects at both ends of the age spectrum: Bilingual children as young as seven months can better adjust to environmental changes, while bilingual seniors can experience less cognitive decline (Marian, V Spivey, M, 2003). Being bilingual can have different benefits. The improvements in thinking and physical processing determined by bilingual experience may help a bilingual person to better process information in the environment, leading to a richer learning. This kind of improved attention to factor may help explain why bilingual adults learn a third language better than monolingual adults learn a second language (Gollan, T. H., Acenas , L. A., 2004). Related Study Bilingualism causes misconception to students as well as to the teachers. It is also one of the reasons why students could not speak English fluently. The tendency is that they mix up the two languages which results in â€Å"taglish† words or phrases. Students also encounter difficulty in translating Filipino words to English and vice versa. Studying both languages at the same time causes minimal fluency in either Filipino or English since their focus is not constant in one language. Other students could not express themselves in English because they are used in speaking in Filipino which results in being an uncompetitive student when it comes to English (Madriaga, Nazareno, et al, 2001).

How Should America Handle Illegal Immigration? Essay -- American Histo

200 years ago the very first immigrants arrived on American soil. The United States established itself upon the concept of immigrants but a great debate of how immigration policies will take effect goes on still today. The controversy: how should the United States and Mexico handle legal and illegal immigration? More and more immigrants arrive illegally in search for a better life. In just the last fifteen years, a tremendous increase of illegal immigrants came to the United States. They believe 700,000 per year† (Nadadur 1040). An estimated of 11.9 million in total (Galston Pickus and Skerry 89). Many Americans feel the opposite, as if the American Dream will be lost in the balance with so many immigrants. Both points of views increase to the intensity of the controversy. The United States will always stand tall, known as a nation formed by immigrants journeying towards a better life. The question; how does this great nation balance the reality with the need to uphold freedom of choice and national rule of law? Many intelligent and ambitious people have the desire to bring their talents and gifts to America. Rarely does a country offer the privileges that the United States offers. Whether it is towards education or work the opportunities are limitless. We as Americans have the freedom to choose and to make the best of our future. Only in America where we can dream of being a â€Å"nobody† but eventually we can become a â€Å"somebody†. Over the history of the United States we have seen such examples. Hakeem Olajuwon was born January 21, 1963 in Nigeria. Nicknamed, â€Å"The Dream,† Olajuwon led the Rockets to the NBA championship in 1994 and 1995, and was voted the league’s most valuable player for the 1993-94 season. â€Å"The Dream† became an Ame... ...disastrous, and hugely costly in human terms. Neighborhoods would be torn apart, families would be separated, and a new and sorry chapter in American race relations would be written† (90) The American people just like the Mexican people press forward in the journey of happiness and continue to search for a better quality of life. The constitution of the United States of America states, â€Å"We the People of the United States, in Order to form a more perfect Union, establish Justice, insure domestic Tranquility, provide for the common defense, promote the general Welfare, and secure the Blessings of Liberty to ourselves and our Posterity, do ordain and establish this Constitution for the United States of America.† With morals and standards like these guiding the United States, a better quality of life and happiness will be found by both the American and Mexican people.

Islam’s Problems come from within Essay

* Criticism of propaganda type which world leaders try to persuade the world â€Å"this isn’t about Islam† * Rushdie argues that by giving examples how it is a) support of Bin Laden b) the Islamic together coming for the jihad c) the anti-Semitism blaming Jews for the September 11th issues etc. * Rushdie suggests a reasoning for the above written from fear of the west taking over there old-fashioned traditional way of life. * He emphasizing how â€Å"it is about Islam† : many political movements are now guided by radical Islamic organizations such as the revolutionary Shiite of Iran or the Taliban. * Rushdie continues by introducing a vital key point to his article. He criticizes such political groups for blaming outsiders for all â€Å"the ills of Muslim societies.† He then suggests that they are to accept responsibility of their problems and then they may be able to solve their problems by themselves. * Rushdie continues by showing how many Muslims are beginning to ask themselves such questions. He gives some specific examples of intellectuals of the Muslim world relating to that question. * He concludes by suggesting that the way to overcome the problem with terrorism today is by secularist-humanist principles which must be taken on by the Islam. In terms of what we have learned, we would have to say that Rushdie argument is valid. We can come to that conclusion by simply looking at his arguments; Rushdie doesn’t introduce new information in his conclusions relating to an argument. If the question of validity refers to the fact that Islam is the topic related to the terror attacks in September, then the argument can well be valid to a certain extent. However, it would morally be wrong to blame a religion for this mass murdering, as we know that generalizing that all Muslims are murders, is wrong and invalid. Although, one could argue the majority of the arguments Rushdie makes, the way he wrote them they are valid. Rushdie presumably has a strong historical knowledge to support his articles’ arguments. However, I believe a great deal of emotions came in play while expressing himself. We must not forget that Rushdie’s experience with the Islamic, (in direct reference to the fact he was ordered to be killed by a major Islamic leader) hence a possible bias on the issue. I fully understand such a standpoint as that of Rushdie; I too, when am asked to support my countries’ actions in regard to the Palestinian terror attacks, tend to become emotional and very protective. Therefore I understand the pressure release Rushdie experiences while expressing himself. Therefore I can also say from experience that I do not think that in such a state Rushdie would exaggerate to a point of absurd.

Report will focus on analysing the existence of power Essay

Introduction This report will focus on analysing the existence of power, control and resistance within an organisation with particular reference toward Australia’s largest and most successful telecommunications provider, Telstra (Telstra, 2013). Applying widely recognised theoretical frameworks and concepts against these focus areas, a critical analysis has been conducted and assessed with the findings referenced throughout the report determining the positive and negative impacts each are having on Telstra the organisation and its stakeholders. The three focus areas of power, control and resistance are major influences within any organisation and critical to its success. Power and control can be perceived as being the same within an organisation, however there are key differentiators between the two that is important to identify and understand. Both power and control of an organisation can have various levels of influence on its stakeholders depending on a companies geographical or workfor ce size and culture. A level of power labeled as â€Å"Domination† identifies the way that an organisation can ultimately shape the preferences, attitudes and even political outlooks of its stakeholders (Sadan, 1997). The area of control stems from the introduction of â€Å"scientific management† introduced by (Taylor, 2007). Taylor’s methodologies of control are still predominant in many modern organisations that adopt various means to maintain a controlled workplace. Such means can consist of forms of surveillance such as email and phone scanning, remote working arrangements and segmentation of skills. Jermier, Knights, & Nord refer to resistance within an organisation as constituting forms of power that’s exercised by subordinates within a workplace. Example forms or â€Å"faces† of resistance are refusal, voice, escape and creation. With an understanding of the theoretical frameworks and concepts of these three focus areas, various stakeholders of Telstra have been interviewed to construct a comprehensive analysis on what impact power, control and resilience is having on the organisation and its stakeholders. Methodology Being one of the largest organizations in Australia, power, control, and resistance is spread throughout the companies multiple functions and sectors. It is these elements that aid in shaping the way Telstra operates. This fact has led to various methods being utilized to collect and critically analyse information on Telstra regarding these three aspects of organizational behaviour. Both primary and secondary research was conducted for this report. Primary sources include conversations with Telstra stakeholders in conjunction with online secondary research. Stakeholders include employees of Telstra as well as the customers themselves. By learning about their experiences with Telstra a better understanding of the organization was created as well as how power, control, and resistance are evident in Telstra. The use of primary and secondary research allowed for power, control and resistance to be critically analysed in Telstra. A number of theories were also addressed in the analysis of Telstra. Relevant aspects of power, control, and resistance were explored and applied to Telstra to develop this report. As power, control, and resistance are different elements of organizational behaviour, a range of theories needed to be used in order to properly analyse Telstra. This also led to the stakeholder interviews being less formal due to questions having to cover such as large industry and often transparent elements of organizational behaviour. To address the issue of power in Telstra, a number of cases were used to identify the scope of power itself in Telstra and how those in power are at times abusing it or using it as a tool for manipulation. In some cases, the extremities of Telstra are clearly shown. Alongside this evidence and research, the theoretical framework of the ‘four faces of power’ derived from Lukes (1986) and Foucault (1977) was used for analysis of the company. As Telstra is a very large company, appropriate control systems and management of control is essential throughout all the functions of the business. To analyse how control plays a critical role in Telstra, different functions of the organization and their appropriate control mechanism were explo red. This was done through researching into examples and cases of how Telstra has managed it’s control systems. Similarly to the use of the ‘four faces of power’, resistance was also analysed using a comparable framework. The framework used was the ‘four faces of resistance’. This framework helped to highlight areas where employees show resistance and how far they can take it. Research and cases gathered coupled together with the four faces of resistance aided in presenting and analysing the various issues of resistance and how it exists in Telstra. Organisational Power â€Å"Power is derived from owning and controlling the means of production and how this power is reinforced by organisational structures and rules of governance† (Weber and Marx, 1948) Telstra as an organization consists of management hierarchy comprising of numerous Directors and Executives that hold responsibility for the direction and public image of Telstra. These positions at times are extremely demanding as their everyday decisions can, and will have an effect on the business profits and customer satisfaction levels. Power is crucial amongst these ranks as it is required to make necessary changes and improvements to policy and procedure in the highly competitive industry of telecommunications. Ultimately the responsibility of the performance of Telstra resides with the CEO (David Thodey) and the supporting Directors (executive and non-executive). As the ‘Top-level manager’, David Thodey makes decisions affecting the entire company. He does not direct the day -to-day activities of the company; instead he sets goals for the organization and directs the company to achieve them. An example is the announcement of a strategy of market differentiation and a renewed focus on customer service and satisfaction (Telstra Website, 2009). Top managers are ultimately responsible for the performance of the organization (Simmering, 2007). Following the top-level management group is the middle-level managers, who set goals for their departments and other business units. Middle managers are charged with motivating and assisting first-line managers to achieve the company’s objectives. They also play an important role by communicating and offering suggestions to the top managers, as they are more involved in the day-to-day workings of the company. The next level of management is the first-level. This level is responsible for the daily management of the employees who actually produce the product or offer the service. Although first-level managers typi cally do not set goals for the organization, they have a very strong influence on the company, as they are the managers that most employees interact with on a daily basis. Telstra’s use of coercion internally has become evident in various situations. By assessing the four faces of power we can see how intimidation towards workers has resulted in a number of public outbursts. An unethical and undisclosed strategy was introduced by Telstra during 2008 whereby 15,000 employees were targeted to sign up to Australian Workforce Agreements (AWA) before the ban on agreements was to be imposed by the Government (Eastley, 2008). A confidential Telstra document showed that managers were given 29 pages of tips on how to best convince workers to signing up to AWA’s (Hawley, 2008). The document urged managers to use psychological profiling of employees when considering who to target and were rewarded with bonuses once successfully signing workers up to workplace agreements. This method of power is an example of coercion. Telstra has clearly done something unethically in this situation. The company’s actions have demonstrated a coercive environment that maximises pressure through psychological manipulation. Domination is a level of power that identifies the way in which an organisation can ultimately shape the preferences, attitudes and even political outlooks of its stakeholders Lukes (1986). Telstra’s domination of most communications markets and its ability to leverage market power across markets is a consequence of its structure. The result is the failure of competition affecting all consumer groups. The ideal solution is a form of structural separation of Telstra. This objective can be achieved through the creation of a regulatory package that delivers as much of the benefit as possible that would be derived from structural separation, while acknowledging the limitations of real separation to address the core incentives of Telstra to favour itself (Competitive Carriers’ Coalition Inc, 2005). Workplace bullying is a widespread issue that can only be resolved through an implementation strategy targeting all employees. Employers need to be held accountable and have a str ategy in place to protect the employees from this offence. Unfortunately this is not always the case, in some instances the employer is the one orchestrating the bullying. A recent case in which the Administrative Appeals Tribunal overruled Telstra’s decision not to pay compensation to an ex-employee for stress and psychological injury shows that it is possible to resist intimidation (Sdrinis, 2012). Mr Sami was successful in wining his compensation claim against Telstra for work-related psychological injuries and in particular in relation to bullying and harassment by his manager over a period of time. This case underlines that management’s often-used tactics of subtle bulling and harassment to push people out the door has a human cost which the law is prepared to recognise. Within most major companies, including Telstra, workers have to live with the threat of losing their jobs and this case should encourage workers to stand up to workplace harassment and, if victimized, seek legal advice and compensation. Organisational Control In order to regulate and manage organisational activities and resources, so that accomplishing goals and objectives are possible, organisations need control. It is a significant part of running any business so that a targeted element of performance remains up to organisational standard. There is a considerable amount of responsibility that goes into managing control, as there are many different levels and areas in which organisations define control. Information Resources is an area of control in which include sales forecasting, environmental analysis and production scheduling. In a recent article, Telstra has reported a 12.9 per cent increase in net profit, reaching $3.9 billion, and an increase in revenue up two per cent to $26 billion (Bartholomeusz, Technology Spectator, 2013). Telstra chief executive officer David Thodey said it was the â€Å"third consecutive year of significant customer growth for Telstra mobile, driven by $1.2 billion of investment in the network during the y ear.† As profit results slightly bettered expectations, this can only leave a positive impact on employees, shareholders and the organisation itself. For instance, as a result of meeting organisational goals and objectives, employees get to keep their job, and keep the shareholders content. In any organisation, operations control is needed to control the processes used to transform resources into products and services. As Telstra is constantly aspiring to grow as a company and are faced with new business opportunities, changes in operational processes takes place as a result, workers find themselves jobless. The terminal decline of Telstra’s once-dominant telephone business and the rise of new business opportunities have forced the telco giant into a major operational restructure that will affect half the company’s 30,000 strong domestic workforce (Bingemann, 2013). (Telstra Chief Operations officer Brendon Riley, is likely to see hundreds of jobs cut from the te lco as it transitions its operations and IT divisions from infrastructure-based businesses to more of a software and services future (Bingemann, 2013). Although this may mean good news for Telstra advancing as an organisation, this change in operations control is affecting the lives of 30,000 loyal employers and their families. Telstra’s financial control plan has an upside and a downside. Like most organisations, a budget control provides a way of measuring performance across different aspects within the company. Also control the financial resources as they flow into, are held by, and flow out of the organisation. Telstra while having generated some $2 billion in savings has punished workers by cutting 1,000 net local jobs over the past two and a half years (Bartholomeusz, Business Spectator, 2013). Although the savings are benefiting Telstra’s fast-growing mobile business, the price to pay is substantial for those 1,000 workers who need to make ends meet. Telstra has insisted that it can simultaneously cut costs while improving customer service b y reducing errors, queries and complaints that allow it to, for instance, reduce call centre staff (Bartholomeusz, Business Spectator, 2013). As technology advances, so does the way people do things. With the new possibilities of using apps and online resources to ask questions, queries and form complaints, the need for call centre workers reduces sizeable Organisational Resistance Within the multinational telecommunication company Telstra, numerous accounts of resistance both internally and externally have risen from management decisions by the company’s head. Several incidents have occurred in which the public and workers have raised their voice in resistance against some of the giant’s actions. By assessing the four faces of resistance, we can see typical and expected responses from the public and workers. One incident occurred earlier this year in February. Telstra slashed over 700 jobs from their Sensis network, which resulted in mass rallies and protests by union leaders and workers alike (Conifer, 2013). This method of resistance is an example of ‘voice.’ By publicly displaying and enforcing their dissatisfaction against the loss of their jobs, the union workers are resisting Telstra’s actions. The rally and protests have been constructed to highlight the unsatisfactory methods of Telstra. As Telstra grows as a company, many Australian jobs are being sent offshore, particularly to Asian nations. The rapid growth of the company forces management and corporate heads to expand the company to increase revenue and profits, at the expense of Australian jobs. In July of this year, over 170 jobs were sent offshore to India, which lead to widespread union outrage (Bingemann, www.theaustralian.com.au/business, 2013). The Communication, Electrical and Plumbing union, as well as the Community and Public Sector unions protested and demanded negotiations in regards to job losses. The fact that unions stood up and resisted to sacrifice their jobs highlights an internal voice of the company. This resistance from the unions demonstrates a type of power that workers have within their job, to stand up against unsatisfactory managerial decisions. (Bingemann, www.theaustralian.com.au/business, 2013) The third face of resistance represents the ‘escape’ side of work. This face is made up of three tools: cynicism, scepticism and dis-identification. Dis-identification refers to the disconnection from ones identity and the work environment. In an incident that occurred in April of 2007, a young girl committed suicide after been given unrealistic work goals and hassled by management staff of Telstra to return to work during her stress leave (Masanauskas, 2007). This amount of pressure lead to her suicide, and the change from her once â€Å"vibrant personality† was transformed into a â€Å"nervous wreck† (Masanauskas, 2007). The young women’s parents described the Telstra staff to be treating their daughter â€Å"like a machine.† From this tragedy, the union demanded realistic work goals and targets. The dis-identification from ‘human’ to ‘machine’ within the workplace highlights the third face of resistance, to escape work. However, this escape was much more serious and punishing, for it was not just a mental escape from work, but a suicide. Conclusion Throughout this report it is made evident that the three focal behavioral characteristics of organisations can have a major impact on its stakeholders. Although these impacts can be both positive and negative it is clear from the examples provided that a balance between what’s positive to both an organisation and its stakeholders remains a huge challenge to maintain. Telstra has been used as a case organisation due to its operational size and market reach throughout the country and spreading to different cultures internationally. Various methods were used to gather and analyse information specific to the affects of power, control and resistance from both internal and external stakeholders of the company which formed the basis of or report. Power of an organisation over its stakeholders is seen almost always as a negative characteristic but is critical to an organisations success. It was found that power in Telstra is delegated down through a hierarchal management structure to manage staff and performance. This lead onto analysing which control methods are being used within Telstra such as performance goals and project deadlines, which have been founded to be a major cause of many bully and stress related complaints. Due to the mismanagement of power and control various cases of industrial action and even suicide has been reported as a form of resistance from stakeholders. This resistance has a negative impact on the public image of the organisation and can potentially affect its market value. It is critical for organisations to achieve a balance between economic growth and ethical practices. Until this happens cases such of those highlighted in the report will continue causing restraint and harm to both the organisation and its stakeholders.